ParentPay Online Information
To activate a Parentpay online account please email the school on firstname.lastname@example.org providing your child’s name and tutor group. You will be emailed a username and password.
ParentPay offers you the freedom to make payments whenever and wherever you like, 24 hours a day, 7 days a week – safe in the knowledge that the technology used is of the highest internet security available.
You will have a secure online account, activated using a unique username and password; you will be prompted to change these, and to keep them safe and secure. If you have more than one child at our school or children at other ParentPay schools, you can create a single account login for all your children.
Making a payment is straightforward, you simply select the item to pay and follow the instructions to complete your payment. You can pay for multiple items during a single online session. ParentPay holds a payment history for you to view at a later date; no card details are stored in any part of the system. Once you have activated your account you can make online payments straight away.
Frequently Asked Questions
How do I use ParentPay?
Once you have received a username and password from the school go to www.parentpay.com and login with these details. Go to ‘Profile’ and change your password and username to something memorable. Also, register your email address here so we can send receipts of payments and the school can notify you easily when payments need to be made. You are now able to make hassle free, secure payments to your child’s school.
If I haven’t got a login or I am having difficulties logging in what should I do?
Please contact the school on 01702 558284 and ask to speak to the finance office who will be able to assist you.
What cards can I use?
ParentPay accepts MasterCard and Visa credit cards and Maestro, Switch, Delta, Electron, Solo and Visa debit cards.
Is it safe to make payments on the internet?
Yes. ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details.
How can I check that it is secure?
Standard website addresses begin with ‘http’ whereas the address for a secure site will always begin with ‘https’. You will also see a ‘padlock’ at the bottom right of the screen. Never enter your card details or personal data on any web page whose address does not start with ‘https’.
What about our personal information?
ParentPay uses a very limited amount of information about you and your child solely for the purpose of administering your account; we do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 1998, which ensures the protection and care of personal information. This means that any information you give us electronically will only be used for the purpose that you intended.
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 0845 257 5540.
I don’t have a home PC so I can’t use ParentPay.
Actually you can. Try visiting your local library, internet café, see if you can get access to a computer at work or on your smartphone.
For more information please visit https://www.parentpay.com/parents/what-parentpay-doeswww.parentpay.com/Parents